Help Center

In the event you wish to cancel your order, please contact us immediately.

If we are unable to process the requested cancellation immediately, usually because the package has already been shipped, we will contact our courier to have the package returned to our warehouse.

Large orders exceeding our inventory stock will be manufactured after the order has been placed. Manufactured orders cannot be cancelled after the payment has been received.

Once an order is submitted, we are unable to change the ordered products or the quantity selected.

In this situation, we suggest you to contact us and cancel the incorrect order.

Thereafter, we recommend you to place a new order on our website, with the correct item(s), at your own convenience.

When will I receive my order?

If you need us to ship order for you

We can contact our third party logistics team to give you the most convenience and lowest prices for delivery. A shipping quote can be included in our product quotation. We aim to ensure that you receive your order as quickly as possible.

Once your order successfully submitted, the warehouse then processes your order the following business day. If we have enough inventory stocked, it is then picked, packed, and dispatched. If the order is shipped via air, you should receive your order 5-15 business days thereafter. Packages are not transported on weekends and local public holidays. This includes most countries in the world including Asia, North America and Oceania (Aus/NZ). South America and Europe may take longer.

If ocean freight is chosen as a shipping option due to a larger order, the shipping time will vary from 10-35 working days. This includes most countries in the world including Asia, North America and Oceania (Aus/NZ). South America and Europe may take longer.

Kindly note that the estimated delivery times are estimates and may vary due to external factors outside of Mann Magnetic Materials', and its courier’s, control. These factors may include, but are not limited to, extreme weather conditions, technical failures, customs delays, etc.

If you have your own logistics:

Unless otherwise agreed, the Goods will be delivered to our F.O.B. Origin (Shenzhen Port). Any specified delivery date is approximate only. Title to the Goods will pass to Purchaser upon the Company's tender of delivery of the Goods. If the Goods are held by the Company subject to receiving instructions from Purchaser, the Company may invoice the Goods and Purchaser agrees to make payment in accordance with this Document. Goods invoiced and held at any location by the Company will be held at Purchaser's risk and the Company may charge for (but is not obligated to carry) insurance and storage. Purchaser will accept and pay for partial deliveries at contract prices and terms. When Purchaser has declared or manifested an intention not to accept delivery in accordance with this Document, no tender will be necessary but the Company may, at its option, give notice to Purchaser that the Company is ready and willing to deliver and such notice will constitute a valid tender of delivery.

This will depends on the location of you. It may be shipped from either our Shenzhen, Ho Chi Min City or San Francisco warehouse, depending on the level of stock. If the order need to be made, the item is shipped from Shenzhen, China or Ho Chi Min City, Vietnam.

Mann Magnetics accepts American Express, Diners, Discover, Maestro, MasterCard, Visa, PayPal as well as various other local debit cards and invoicing options for all orders under $10,000 USD.

For orders larger than $10,000 USD, bank transfer or letter of credit is preferred.

If order needs to be manufactured, a deposit of 30% of total product cost need to be received. The rest of the payment of 70% of total product cost need to be paid before leaving our manufacturing facility/warehouse.

Mann Magnetic Materials incorporates several verification stages in the payment process to maximize security.

The total amount for your order will be withdrawn from your bank account when the order and payment have been processed and approved.

In the event that no payment has been received after the order has been submitted, Mann Magnetic Materials may automatically cancel your order without notification.

Unless otherwise agreed, prices will be those set forth in the Company's pricing policies in effect at the time of tender of delivery. IIn the event Purchaser changes its order (if and when permitted by the Company), the Company may adjust prices accordingly. Unless otherwise stated, prices do not include applicable quotation fees, taxes, excises, duties or other governmentalimpositions which the Company may be required to pay or collect. Any such applicable taxes, etc., will be paid by Purchaser. Further, unless otherwise stated, all permits, licenses, or authorizations necessary for the installation or use of the Goods will be obtained by Purchaser at its sole expense. IF THIS DOCUMENT IS A QUOTATION, THE TERMS AND PRICES QUOTED (IF ANY) WILL BE FIRM ONLY IF ACCEPTED BY PURCHASER WITHIN 30 DAYS OF THE DATE OF THEQUOTATION.

Your transaction and payment details are directly handled by Adyen, our payment service provider, with secure encryption and under strict banking standards.

Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank – Including Mann Magnetic Materials.

You have the right to exchange any/all products you have purchased directly from our website within 30 days of receiving the item if there is a manufacturing defect.

The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when the watch was received.

A product may only be exchanged for a product of the same, or lesser, value. If you wish to exchange for a more expensive product, a return must be made and we will issue a full refund. You are able to place a new order for the correct item at your own convenience.

Products purchased directly from us must be returned to our warehouse for an exchange to be made; product(s) cannot be exchanged in a local retail store.

Kindly note that you may be subject for the shipping expenses in returning this package to us.

Mann Magnetic Materials does not take responsibility for any items lost during the return shipping.

You have the right to return any/all products you have purchased directly from us within 30 days of receiving the item if a manufacturing defect is found upon receiving the delivery.

The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.

Products purchased directly from us must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned to a local retail store or distributor.

Kindly note that you may be subject for the shipping expenses in returning this package to us.

Mann Magnetic Materials does not take responsibility for any items lost during the return shipping.

If you wish to exchange your order, please contact us; we will be happy to provide you with further instructions.

Warranty and Exclusion of Warranties; Limitation of Remedies and Liabilities. The Company warrants only to Purchaser that at the time of delivery the Goods will conform (subject to variations acceptable within the industry) to the specifications set forth in this Document and be free from manufacturing defects. Published material and information concerning the Goods (including any such information in the Company's literature, brochures, advertisements and other publicly disseminated materials) are based upon research which the Company believes to be reliable, BUT SUCH MATERIAL AND INFORMATION DOES NOT CONSTITUTE A WARRANTY. Because of the variety of possible uses for the Goods and the continuing development of new uses, Purchaser should carefully consider the fitness and performance of the product for each intended use and Purchaser assumes all risks in connection with such uses.

EXCEPT AS SET FORTH ABOVE, THE COMPANY DISCLAIMS AND EXCLUDES ALL OTHER EXPRESS WARRANTIES AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO WAIVER, ALTERATION, ADDITION OR MODICIATION OF THE FOREGOING SHALL BE VALID UNLESS MADE IN WRITING AND SIGNED BY AN EXECUTIVE OFFICER OF THE COMPANY.

PURCHASER'S SOLE AND EXCLUSIVE REMEDY AGAINST SELLER FOR ANY LIABILITY WITH RESPECT TO THE GOODS, WHETHER ANY CLAIM FOR RECOVERY IS BASED UPON OR ARISES OUT OF THEORIES OF CONTRACT, NEGLIGENCE, TORT (INCLUDING STRICT LIABILITY) OR OTHERWISE, WILL BE REPAIR, REPLACEMENT OR CREDIT, AT THE COMPANY'S OPTION, AS LONG AS PURCHASER COMPLIES WITH THE REQUIREMENTS OF PARAGRAPH 8. IN NO EVENT WILL THE COMPANY BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE GOODS OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUTNOT LIMITED TO, LOSS OF PROFITS, LOSS OF REVENUES, OR LOSS OF OPPORTUNITIES ARISING OUT OF THIS SALE OF GOODS, EVEN IF THE COMPANY HAS BEEN ADVISED, OR IS OTHERWISE AWARE, OF THE POSSIBILITY OF SUCH DAMAGES.

Inspections and Acceptance of Claims. Each delivery of Goods will be inspected promptly by Purchaser for damage and defects. PURCHASER WILL NOTIFY THE COMPANY OF ALL CLAIMED DAMAGE OR DEFECTS WITHIN THIRTY (30) DAYS OF PURCHASER'S RECEIPT OF THE GOODS. If Purchaser fails to so inspect or notify the Company, Purchaser will be deemed to have accepted the Goods and to have waived any claim for damage or defect. If Purchaser inspects the Goods and notifies the Company within such period of its claim that the Goods are damaged or defective, the Company will review Purchaser's claim, and if the Company determines such claim to be valid, Purchaser and the Company will mutually agree on the timing of curing such damage or defect. Any remedy of Purchaser against the Company shall be barred unless notice is given in accordance with this provision. All actions by Purchaser for breach of warranty against the Company shall be brought within one (I) year after the cause of action thereon accrues.